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ABOUT BAILEY / Warranty Against Defects

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Warranty against defects

1. WernerCo provides consumers with the following warranty in relation to this Product, in addition to complying with the requirements of any relevant legislation, including the Competition and Consumer Act 2010 (Cth) in Australia and the Consumer Guarantees Act 1993 in New Zealand (the Acts), except where a New Zealand consumer acquires the relevant Product for the purposes of a business.

2. In this warranty, we have used the following definitions:
(a) WernerCo, our or we means WernerCo ABN 88 151 127 061 of Unit 3, 50-56 Kellar Street, Berrinba QLD 4117;
(b) Products means the goods listed in the table below, manufactured by WernerCo under the Bailey/Bailey Ladders trade mark (including products manufactured for WernerCo by its contract manufacturers);
(c) Material means a material or component used by WernerCo in the manufacture of the Products;
(d) Warranty Period means 12 months from the date of purchase of the relevant Product. If the Product or part (as the case may be) is repaired or replaced, there will be no extension to the original warranty period; and
(e) Workmanship means the handling, assembly and manufacturing processes performed by or on behalf of WernerCo in order to manufacture the Products.

3. WernerCo warrants that for the duration of the Warranty Period, all Products will be free of faults arising from defects in Workmanship or Materials, on the terms and conditions set out in this warranty.

4. WernerCo undertakes that if during the Warranty Period any Product, or any part of a Product, has failed to operate correctly due to faulty Workmanship or defective Material, it will repair or replace the Product or part (as the case may be) free of charge provided that the following procedure is met:
(a) The consumer must contact WernerCo upon becoming aware of any defect to a Product. The contact details for WernerCo are set out below under the heading “Contacts”.
(b) Following consultation with WernerCo, WernerCo will determine whether there is a defect, and if so WernerCo agrees (at WernerCo option) to repair, replace or supply equivalent goods, or pay the cost of any of those remedies to the consumer.
(c) If WernerCo requests the return of the applicable Product or part, WernerCo will be responsible for the collection and freight costs of returning that Product or part. The consumer agrees to assist WernerCo with any reasonable request to enable WernerCo to collect such Product or part.
(d) WernerCo also agrees to be responsible for the freight costs to deliver any new Product or replacement part to the consumer.

5. This warranty is in addition to any non-excludable legal rights or remedies conferred on the consumer under any applicable Act and any similar laws. To the extent permitted by law, WernerCo’ liability for any non-excludable condition or warranty is limited to rectifying any defect at its option, as set out in paragraph 4(b).

6. Subject to the requirements of any applicable Act or legislation and to the extent permitted by law, no liability (whether expressed or implied) of any nature whatsoever, is accepted by WernerCo for any consequential loss, damage or injury arising as a result of any fault in the Products.

7. This warranty does not extend to damage to Products which occurs during transit or transportation, or which is caused by any abuse, accident or improper installation, connection, use, adjustment or repair or use of Products otherwise than in accordance with instructions issued by WernerCo.

8. The warranty on Products is waived if any addition or attachment to the Products do not have WernerCo’ specific approval or are not sold as WernerCo products. The Products are designed to perform specific tasks under established test loads and unauthorised attachments may produce stresses for which the design is not appropriate.

9. The following applies to consumers who purchased a Product in Australia:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contacts
If you have a warranty claim or any questions about this product please contact your nearest Customer Care centre during their local business hours.

Australia
1300 760 717
Email

New Zealand
0800 230 004
Werner NZ Contact Form

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